We design and deliver high quality training and facilitation that improves the effectiveness of staff and services working with people
Our open courses provide an opportunity for individuals or small groups to access training from our 'New Approaches for Responding to Complex Needs' range of courses. Each of these courses can be tailored to a team or organisations specific needs
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We are attentive to what’s going on for our learners and always encourage them to be up front with us about what they need. We model what we teach so you can expect a compassionate, collaborative and safe response from us. This is tailored to the person so varies widely.
We would offer ongoing emotional support as suited to your progression with us on a course, whether it’s specific learning needs, confidence, motivation or anxiety and would help you access additional support if needed. You are always welcome to contact us in advance if you want to discuss your particular needs. We will always try to flag up if a section of a course might be more upsetting for some people.
We offer a range of courses relating to personal development and actively encourage a diversity of experiences. Often people who use services want to see what it’s like “from the inside” and are interested to understand a little more formally what the various approaches might have been that they experienced while accessing a service so we’d encourage that (again, if suitable for the individual).
Sometimes, it can be a little unsettling for staff to have people who use services on the same training as them and we make it clear is a course might not be suitable for a given individual. The best thing to do is talk to us if you’re considering this.
Occasionally we get funding to cover costs so it’s worth keeping an eye out on our website. Generally, we are unable to source costs for individuals. They might be able to claim expenses from your own organisation of course.
Oh, yes. We send out attendance certificates at the end of the course. If it’s an accredited course, you’ll get a fancy certificate (or two!) from the Awarding Body.
Several courses are accredited – see the Accredited Courses section for details.
You will never have to disclose anything you do not wish to disclose and we will ensure no pressure is put on you to do so. A key way we learn, however, is to draw on our own experiences and all our courses will ask you to think about how you make sense of some ideas or ways of behaving that we’ve been discussing.
You’ll be invited to share your thoughts sometimes in pairs or small groups and we often have whole group discussions where, again, you would be welcome to explore your ideas. We know that training can be a bit scary sometimes and we do our utmost to get the level of challenge just right for everyone. This means we might have different approaches with different people on different occasions.
Only in the Caribbean or New Zealand. (Just kidding!) Give us a call and we’d love to work out what’s best. Online courses can generally be easily accessed from abroad.
For skills-based course, we keep the ratio of 12 learners to one trainer. We often train larger groups with a suitable number of trainers. If it’s not a skills-based course, we tend to limit it to 20 but training can be very successful with very large groups and so we adjust the learning activities to suit the size of the group.