Waypoint Training

Listening Well in Challenging Times

Introduction To The Course

This training will give you the fundamental skills to engage effectively with others, listen well to them and support them in building their resilience.

The course is designed to reflect the circumstances we are living in now and is adapted to the various ways we might be communicating with each other now and in the future (online via video; phone; messaging; face-to-face).

The course is open to all and you do not need any particular experience to join us. The skills and understanding you will get from these sessions are the bedrock of other skills-based courses, such as Compassionate Solution Focused Practice, Relapse Prevention for the 21st Century and The Spirit of Compassionate Motivational Interviewing. This course (or similar) is essential prior learning for those courses.

 

We can deliver this course to your team

We are offering this course free of charge. In return please consider donating to Project 6 so they can continue offering essential support to some of the most vulnerable people in our society.

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What you will learn

  • What is meant by the term “counselling” and “resilience”
  • The benefits of using basic counselling skills
  • Compare and contrast face to face communication with online communication
  • How to use basic counselling skills to build resilience
  • The importance of boundaries and how to manage them
  • Recognise self-awareness and personal growth
The trainers were really warm and encouraging and I felt supported within the training sessions. There was no ‘right or wrong’, just opportunities to grow and evolve as a professional and as a person.

Course price: £95 – £120

(£95 – third sector organisations, £120 – statutory, public and private organisations)

Book this course and receive a £15 discount for your next open course booking

Interested in this course? We can we can tailor this course specifically to suit your organisation. See our Bespoke Training page.

Interested In This Course?

We can tailor this course specifically to suit your organisation.

Find out how we can bring this course to your team
Questions about the course? Ask us

We are offering this course free of charge. In return please consider donating to Project 6 so they can continue offering essential support to some of the most vulnerable people in our society.

Donate

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How can Waypoint help me?

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We are attentive to what’s going on for our learners and always encourage them to be up front with us about what they need. We model what we teach so you can expect a compassionate, collaborative and safe response from us. This is tailored to the person so varies widely.

We would offer ongoing emotional support as suited to your progression with us on a course, whether it’s specific learning needs, confidence, motivation or anxiety and would help you access additional support if needed. You are always welcome to contact us in advance if you want to discuss your particular needs. We will always try to flag up if a section of a course might be more upsetting for some people.

We offer a range of courses relating to personal development and actively encourage a diversity of experiences. Often people who use services want to see what it’s like “from the inside” and are interested to understand a little more formally what the various approaches might have been that they experienced while accessing a service so we’d encourage that (again, if suitable for the individual).

Sometimes, it can be a little unsettling for staff to have people who use services on the same training as them and we make it clear is a course might not be suitable for a given individual. The best thing to do is talk to us if you’re considering this.

Occasionally we get funding to cover costs so it’s worth keeping an eye out on our website. Generally, we are unable to source costs for individuals. They might be able to claim expenses from your own organisation of course.

Oh, yes. We send out attendance certificates at the end of the course. If it’s an accredited course, you’ll get a fancy certificate (or two!) from the Awarding Body.

Several courses are accredited – see the Accredited Courses section for details.

You will never have to disclose anything you do not wish to disclose and we will ensure no pressure is put on you to do so. A key way we learn, however, is to draw on our own experiences and all our courses will ask you to think about how you make sense of some ideas or ways of behaving that we’ve been discussing.

You’ll be invited to share your thoughts sometimes in pairs or small groups and we often have whole group discussions where, again, you would be welcome to explore your ideas. We know that training can be a bit scary sometimes and we do our utmost to get the level of challenge just right for everyone. This means we might have different approaches with different people on different occasions.

We will give you information about how many hours study has been involved. We are not allied to any particular professional organisation for CPD.
Get in touch and tell us what works best for you. We will do everything we reasonably can to make the training as accessible to you as it is to anyone else.
In our attempts to save the planet, we try to minimise our use of paper so we make materials available electronically when we can. Also, it’s a great idea not to spend all your time with us taking notes so we tend not to give PowerPoint handouts until after the event. If you need them beforehand, just let us know.
Generally, 10 am to 4.30 pm. Half days are typically 10am to 1pm or 1.30am to 4.30pm. If we’re doing some specific training for an organisation, we go with what they are wanting.
Probably. Get in touch if you have any concerns or queries.
It depends. Some courses say clearly that they have particular prior learning requirements. For example, most skills-based courses will require you to have good counselling skills. Apart from our introductory counselling skills courses!
Some courses build on firmly established skills, knowledge and/or attitudes. This is clearly indicated in the relevant course descriptions.

Only in the Caribbean or New Zealand. (Just kidding!) Give us a call and we’d love to work out what’s best. Online courses can generally be easily accessed from abroad.

We’re based in Yorkshire but travel all over the country.
If there’s anything specific, it’s mentioned in the particular course description. We’ll make this clear when confirming your place. Some courses do require prior learning too.

For skills-based course, we keep the ratio of 12 learners to one trainer. We often train larger groups with a suitable number of trainers. If it’s not a skills-based course, we tend to limit it to 20 but training can be very successful with very large groups and so we adjust the learning activities to suit the size of the group.

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